Rough Raw Uncut Diamond And Gemstone Jewellery
Cart 0

Policies

Welcome

Welcome to A Second Time! Enjoy your visit. Please feel free to contact me if I can help in any way. I will respond to your inquiries as quickly as I possibly can, Monday though Friday excluding Holidays. 

You are welcome to visit my Etsy shops:
http://www.etsy.com/shop/ASecondTimeOutlet founded in 2010
http://www.etsy.com/shop/EngagedJewelry founded in 2012

 

Payment

You can pay for your order using Credit Card or Paypal. Your payment information is secure through these methods. I never receive your credit card information.

All prices are listed in US dollars.

GST is collected on all orders within Canada.

Please ensure your shipping address is correct prior to ordering. Address changes are not possible so please double check to ensure your order will be shipped to your correct address or delivery location. 

Layaway payments or split payments can be arranged on most orders. Please contact me for details.

 

Shipping

Processing Time:

The time I need to prepare your order for shipping varies. For specific details, refer to the individual item.

In general, items that are ‘ready to ship’ (earrings, pendants) will ship in 1-3 business days. Items that require sizing or adjustment (ready made rings, watches) will ship in 3 - 5 business days. Items that are custom made or made to order will ship in approximately 2 weeks unless otherwise specified in the individual listing details.

You can contact me for confirmation of processing times. I do try to have all orders out and on the way to you as quickly as possible…I know you’re excited to receive your new purchase as much as I am excited for you to have it.

Estimated Shipping & Delivery Times:

I ship via Canada Post air mail and/or FedEx Monday through Friday (excluding holidays) within the stated processing times on each item. Worldwide standard shipping via Canada Post is no additional cost and does not include tracking. Worldwide priority shipping via FedEx is an additional cost when you select this option at checkout and does include tracking. 

Canada Post states that delivery to Canada & US destinations takes anywhere from 1 to 4 weeks. Other international destinations have been known to take considerably longer. FedEx states that delivery to Canada & US destinations takes 1 - 3 business days. Other international destinations may take longer. 

Please be aware that delivery delays by the carrier or customs can occasionally occur which are beyond my control.

Buyers are solely responsible for any customs and import taxes and/or fees that may apply. You can find out more information by contacting the authorities in your country of residence. 

I will not falsify documents or mark orders as ‘gifts’. Thank you for understanding. 

Certain items are prohibited by customs for import to some countries - in these rare cases, I am not able to ship to you and your order will be cancelled.

 

 

Refunds and Exchanges

Your satisfaction is my goal. The majority of my work is one of a kind and is created with care and attention to detail using only the highest quality materials available. I take care to describe and photograph my items with accuracy. If you have more questions about an item please contact me…I’m happy to assist. 

IF you have ANY concerns with your purchase please contact me on receipt of your order and I will work with you to ensure you are satisfied.

Exchanges or refunds may be possible on select items providing the item has not been customized just for you, worn, altered or damaged. Prior authorization is required.

If you have ordered a ring in the wrong size, I will gladly re-size it for you at no cost other than your return shipping cost to me. Contact me for return shipping information and guidance. 

Sale and Clearance items are final sale.

I stand 100% behind all my work. I warranty my handmade items for one full year from date of receipt against any workmanship or craftsmanship concerns. Items that have been altered by another or damaged outside of normal daily wear are excluded from my warranty. Repairs on items are assessed on a piece by piece case as normal wear and tear on items is not covered by any implied warranty or guarantee.

 

Additional Policies and FAQs

Each rough diamond used in the creation of the rough diamond jewellery pieces comes from legitimate sources not involved in funding conflict. My trusted supplier of these diamonds guarantees that it is conflict free and takes every reasonable measure to help prevent the sale of conflict diamonds in accordance with the Kimberley Process. Each gemstone is sourced from ethical, trusted and reliable sources.

Recycled or reclaimed metal is used where ever possible in my work.

Unlike mass produced jewellery items, slight variations are to be expected on hand made jewellery, adding to the charm, character and uniqueness of the piece. This is your assurance of handmade quality.

Please recognize that each monitor or viewing device will display colors differently. My photos, when viewed on my monitor, represent the colors of items very closely to the actual color in natural lighting. The actual color of an item when viewed in person could appear different that what you are viewing on a computer monitor. I have not attempted to enhance or alter the colors in photos; in fact, my photos are simply cropped to fit the recommended size for these listings. 

I will only use your contact information to communicate with you about your order, to fulfill your order and for legal reasons (when required by law). I will never share your information or spam you without your consent.